Create Tickets - Panora Documentation

POST

/

ticketing

/

tickets

object

*

name

string

*

status

string

description

string

*

due_date

string

type

string

parent_ticket

string

collections

array

tags

array

completed_at

string

priority

string

assigned_to

array

comment

object

body

string

*

html_body

string

is_private

boolean

creator_type

string

ticket_id

string

contact_id

string

user_id

string

attachments

array

account_id

string

contact_id

string

attachments

array

field_mappings

object

Authorizations

x-api-key

string

headerrequired

Headers

x-connection-token

string

required

The connection token

Query Parameters

remote_data

boolean

Set to true to include data from the original Ticketing software.

Body

application/json

name

string | null

required

The name of the ticket

description

string | null

required

The description of the ticket

status

string | null

The status of the ticket. Authorized values are OPEN or CLOSED.

due_date

string | null

The date the ticket is due

type

string | null

The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK

parent_ticket

string | null

The UUID of the parent ticket

collections

array | null

The collection UUIDs the ticket belongs to

tags

array | null

The tags names of the ticket

completed_at

string | null

The date the ticket has been completed

priority

string | null

The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.

assigned_to

string[] | null

The users UUIDs the ticket is assigned to

comment

object

The comment of the ticket

account_id

string | null

The UUID of the account which the ticket belongs to

contact_id

string | null

The UUID of the contact which the ticket belongs to

attachments

array | null

The attachements UUIDs tied to the ticket

field_mappings

object | null

The custom field mappings of the ticket between the remote 3rd party & Panora

Response

201 - application/json

name

string | null

required

The name of the ticket

description

string | null

required

The description of the ticket

status

string | null

The status of the ticket. Authorized values are OPEN or CLOSED.

due_date

string | null

The date the ticket is due

type

string | null

The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK

parent_ticket

string | null

The UUID of the parent ticket

collections

array | null

The collection UUIDs the ticket belongs to

tags

array | null

The tags names of the ticket

completed_at

string | null

The date the ticket has been completed

priority

string | null

The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.

assigned_to

string[] | null

The users UUIDs the ticket is assigned to

comment

object

The comment of the ticket

account_id

string | null

The UUID of the account which the ticket belongs to

contact_id

string | null

The UUID of the contact which the ticket belongs to

attachments

array | null

The attachements UUIDs tied to the ticket

field_mappings

object | null

The custom field mappings of the ticket between the remote 3rd party & Panora

id

string | null

The UUID of the ticket

remote_id

string | null

The id of the ticket in the context of the 3rd Party

remote_data

object | null

The remote data of the ticket in the context of the 3rd Party

created_at

string | null

The created date of the object

modified_at

string | null

The modified date of the object

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