POST
/
ticketing
/
tickets

Authorizations

x-api-key
string
headerrequired

Headers

x-connection-token
string
required

The connection token

Query Parameters

remote_data
boolean

Set to true to include data from the original Ticketing software.

Body

application/json
name
string | null
required

The name of the ticket

status
enum<string> | null

The status of the ticket. Authorized values are OPEN or CLOSED.

Available options:
OPEN,
CLOSED
description
string | null
required

The description of the ticket

due_date
string | null

The date the ticket is due

type
enum<string> | null

The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK

Available options:
BUG,
SUBTASK,
TASK,
TO-DO
parent_ticket
string | null

The UUID of the parent ticket

collections
array | null

The collection UUIDs the ticket belongs to

tags
array | null

The tags names of the ticket

completed_at
string | null

The date the ticket has been completed

priority
enum<string> | null

The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.

Available options:
HIGH,
MEDIUM,
LOW
assigned_to
string[] | null

The users UUIDs the ticket is assigned to

comment
object

The comment of the ticket

account_id
string | null

The UUID of the account which the ticket belongs to

contact_id
string | null

The UUID of the contact which the ticket belongs to

attachments
array | null

The attachements UUIDs tied to the ticket

field_mappings
object | null

The custom field mappings of the ticket between the remote 3rd party & Panora

Response

201 - application/json
name
string | null
required

The name of the ticket

status
enum<string> | null

The status of the ticket. Authorized values are OPEN or CLOSED.

Available options:
OPEN,
CLOSED
description
string | null
required

The description of the ticket

due_date
string | null

The date the ticket is due

type
enum<string> | null

The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK

Available options:
BUG,
SUBTASK,
TASK,
TO-DO
parent_ticket
string | null

The UUID of the parent ticket

collections
array | null

The collection UUIDs the ticket belongs to

tags
array | null

The tags names of the ticket

completed_at
string | null

The date the ticket has been completed

priority
enum<string> | null

The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.

Available options:
HIGH,
MEDIUM,
LOW
assigned_to
string[] | null

The users UUIDs the ticket is assigned to

comment
object

The comment of the ticket

account_id
string | null

The UUID of the account which the ticket belongs to

contact_id
string | null

The UUID of the contact which the ticket belongs to

attachments
array | null

The attachements UUIDs tied to the ticket

field_mappings
object | null

The custom field mappings of the ticket between the remote 3rd party & Panora

id
string | null

The UUID of the ticket

remote_id
string | null

The id of the ticket in the context of the 3rd Party

remote_data
object | null

The remote data of the ticket in the context of the 3rd Party

created_at
string | null

The created date of the object

modified_at
string | null

The modified date of the object

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